Delivery

Order preparation

Orders are prepared within 1-3 working days, unless noted otherwise.
If you need to receive orders urgently, please contact us and we will try to help as best as we can.

Delivery in the Baltic States

Delivery in Latvia, Lithuania and Estonia usually takes 1-3 working days. During holidays and due to circumstances beyond our control, the delivery time may change.
Delivery service is provided using Omniva services. The goods can be received in Omniva parcel machines or via courier.
The delivery price depends on the volume, size and weight of the ordered goods. Exact shipping costs will be displayed before payment.

Delivery outside the Baltic States

Outside the Baltic States, all shipments are sent via Omniva (Europe) and Latvijas Pasta (outside Europe).
The delivery price depends on the volume, size and weight of the ordered goods. Exact shipping costs will be displayed before payment.


Returns

Any product purchased on the Site can be returned within 14 days from the moment of delivery, expressing it in writing, indicating the order number, product name or code, quantity and reason for return (optional). The refusal must be given in free form.  

The right of withdrawal does not apply if the customer is a legal entity or if the product is made according to an individual order of the Buyer by changing the dimensions of the product accordingly to the customer’s measurements or as an individual Service provided by the Company to the Buyer, except in cases when the received product has defects caused by the manufacturing process.

When returning the product, it must be in the original packaging. By using the right of withdrawal, the Customer is responsible for the use of the product that exceeds the intended purpose of the product inspection. The use of such goods during the period of exercise of the right of withdrawal, which is incompatible with the principle of good faith, as well as a decrease in the value, quality and safety of the goods.


Before returning the product, please notify us by filling out the application form which can be found here.

When returning the product, it is mandatory to present the purchase document (copy) and the cancellation form, which can be found here.

The Seller has the right to refuse to accept the goods to be returned by the Customer if the terms of return of the goods have not been observed.

The buyer bears the cost of returning the product, except in cases where the reason for the return is that the product does not correspond to the order (for example, incorrect or damaged product).

The money for the returned product shall be returned by making a transfer to the Customer's bank account within 14 working days from the moment the Company receives the returned product.