Terms and Conditions

1. General information

The owner of this website is LLC "Tina Tin" (further  - Tina Tin, We, Seller) (registration number 50203296861, legal address Tirgus iela 2, Pāvilosta, LV-3466, Latvia). All content published on this website is the property of LLC "Tina Tin". All rights reserved.

These terms apply to your use of this website and all transactions you entered into with LLC “Tina Tin”.

By using this website, you (further - Customer, You) confirm that you have read and agree to the following terms and conditions.

2. Protection of personal data

We process only those personal data that the buyer has entered when ordering goods or services (name, surname, phone number, address, e-mail address) and when applying for news (e-mail address).

We are committed to protecting your privacy. All information obtained from individual customers is used only by authorized employees of the Company who need this information to provide the service or to ensure the sale of the product. We may transfer personal data only to the delivery service of our choice to ensure the delivery of the goods and to the relevant public authorities in accordance with the relevant legislation.

By indicating his personal data, the Customer agrees that in the future important notifications about the payment and delivery of his orders will be sent to the e-mail address specified by him.

If you have expressly agreed to receive our marketing communications, including newsletters (you have given your consent by entering your e-mail address or by making a note about the receipt of news at the time of placing the order), we may contact you by sending information about our services and the latest offers. The client has the opportunity to unsubscribe from marketing communications.

3. Description of goods and services

The description of the goods, their photos, prices and specifications are available to the Customer on the Site. Product descriptions and images are general and are not unambiguously exhaustive. The Seller reserves the right to make changes to the product descriptions without informing the Customer separately.

The information materials placed on the site cannot fully reflect the characteristics of the product (including the color tone, dimensions, technical characteristics, shape). Before placing an Order, the Customer has the right to contact the Seller with clarification of the product details. If the Customer has not turned to the Seller for detailed explanations, it shall be considered that the Customer has not encountered doubts about the characteristics of the product when placing the order.

4. Ordering

The right to purchase goods and order services on the site belongs to a natural person capable of acting who has reached the age of majority and whose actions are not limited by a court order; a minor with the permission of his or her parents or guardians, except when the minor uses his or her income; a legal entity, as well as authorized persons of all of the above persons.

When placing an order, purchasing goods offered on the website, the recipient indicates the following information - name, surname, delivery address, contact phone, e-mail address, if necessary, also a considered address (for delivery in the Baltic States). After placing the order, the Customer is sent information about the status of the Order to the e-mail address. When the status of the order changes, the Customer is sent additional information about at what stage of processing the customer's order is located.

An individual order for the Service chosen by the customer is made based on the wording of the offer in the mutual e-mail correspondence between the Customer and the Company, after which a prepaid invoice is sent to the customer.

After placing the order, the e-mail address of the Customer is sent information about the status of the Order. When the status of the order changes, the Customer will receive additional information about at what stage of processing the customer's order is located.

The deadline for fulfilling orders for the goods available on the site is 1-3 working days. The deadline for the execution of individual orders is determined by agreement with the Customer.

5. Terms of the payments

Euro (EUR) currency is used in transactions with all countries. VAT is included in the reflected product prices if not stated otherwise. Prices are subject to change.

The customer undertakes to pay the price of the product, the cost of delivery and the corresponding taxes. 

The cost of delivery services depends on the delivery address, weight and size of the goods.

The price of goods and services and the delivery fee are subject to change by the seller.

Delivery costs are displayed by agreeing with the Company before confirming the order or placing an individual order. The seller has the right to change the delivery fee.

The product is delivered only after receiving full payment or upon presentation of an executed payment order (account printout).  

When paying by transfer according to the prepaid invoice, it must be made within 10 working days. If the payment is not made within 10 days, the Company has the right to consider that the order has been canceled.

In all cases, it is considered that the Customer, when placing an Order, has read and agreed without objection with all the Seller's terms and conditions, as well as with all other conditions specified in the Order.

The seller retains ownership of all goods until the customer has paid for them in full.

Any other costs related to the delivery of goods, after the Company has sent the goods ordered by it to the Customer, shall be borne by the Customer.

You can make payments on the website with Visa, Visa Electron, MasterCard or American Express bank cards, using PayPal services, as well as by bank transfer.

6. Delivery

The goods ordered by the customer are packed accordingly.

If the Company provides it on the site, then the buyer can choose the method of delivery of the goods on the site. Possible methods of delivery of goods are indicated on the website in the shopping cart.  

The customer, choosing the service of delivery of goods, undertakes to provide the exact delivery address.

The goods may be delivered by the Company's representative himself or his authorized representative.

The customer undertakes to receive the goods himself personally. In those cases where he cannot do it himself, but he has not contacted the Company or the Company's authorized delivery service provider, the Buyer has no right to bring claims against the Company.

The time of delivery of goods is starting from 2 days in the Baltic States. Outside the Baltic States, the delivery time of goods can vary dramatically. The delivery time is communicated to each customer individually by sending an e-mail to him.

If goods and services with different delivery times are combined into one order, then the longest delivery period will be applied to the order.

Upon receipt of the order through the delivery service authorized by the company, the customer confirms the receipt of the goods in the manner specified by the delivery service.

Upon receiving the order directly from the Company's representative, the customer must confirm the receipt of the goods by signing an invoice, bill of lading or other shipment, service document. When the buyer signs the invoice, bill of lading or other shipment, the service document must confirm that the parcel has been received in good condition, without external defects (defects that can be seen when evaluating the product visually, as the triggers may be something else, but not the production process).

If the customer does not accept his parcel within the specified term, the parcel is delivered back to the Company.

In cases where the Product has not been delivered to the Customer due to the fault of the employees of the delivery service at the time of delivery, the Seller shall reimburse the Customer for the value of the paid goods and delivery only after the Seller has received a confirmation of loss or compensation from the delivery service service.

The risk of accidental damage to the product via loss passes to the Buyer at the moment when the Buyer receives the Order.

7. Rights of withdrawal

Any product purchased on the Site can be returned within 14 days from the moment of delivery, expressing it in writing, indicating the order number, product name or code, quantity and reason for return (optional). The refusal must be given in free form.  

The right of withdrawal does not apply if the customer is a legal entity or if the product is made according to an individual order of the Buyer by changing the dimensions of the product accordingly to the customer’s measurements or as an individual Service provided by the Company to the Buyer, except in cases when the received product has defects caused by the manufacturing process.

When returning the product, it must be in the original packaging. By using the right of withdrawal, the Customer is responsible for the use of the product that exceeds the intended purpose of the product inspection. The use of such goods during the period of exercise of the right of withdrawal, which is incompatible with the principle of good faith, as well as a decrease in the value, quality and safety of the goods.

The product must be returned in the set as it was received by the Customer.

When returning the product, it is mandatory to provide a document of its purchase.

The Seller has the right to refuse to accept the goods to be returned by the Customer if the terms of return of the goods have not been observed.

The buyer bears the cost of returning the product, except in cases where the reason for the return is that the product does not correspond to the order (for example, incorrect or damaged product).

The money for the returned product shall be returned by making a transfer to the Customer's bank account within 14 working days from the moment the Company receives the returned product.

If it is found that the parcel is damaged (wrinkled, torn, wet or otherwise externally damaged) or the product is incorrectly assembled, the Buyer must inform the Company about this or make a note on the invoice, waybill or other shipping document. The Buyer must write a free-form shipment or product damage statement about these deficiencies and submit it to the Company by sending it to the company's e-mail address or handing it over in person. If the Buyer fails to do so, the Company in front of the Buyer is exempted from liability for damage to the product or packaging, unless the cause of such damage is the manufacturing process or an error in the assembly of the goods, which cannot be noticed when viewing the goods from the outside.

In cases where the customer, upon receipt of the goods, notices that the shipment does not contain the corresponding goods or the goods do not have the correct size, color or other non-conformities, the customer must immediately inform the Company by submitting both a description of the discrepancies and a photo fixation of them.

8. Changes and amendments

The Company reserves the right to amend this agreement or the terms and conditions with respect to the Website or Services at any time that take effect after an updated version of this Agreement is published on the Website. When this is done, the date of the new version will be restored at the bottom of this page. Your continued use of the Site after such changes constitutes your acceptance of such changes.

If the client does not agree with our Terms or their adjustments, the Customer has the right to refuse them, provided that the Customer loses the right to use the services of the Site and the Company.

If the Client, according to the wording of the Terms, continues to use the website and the Company's services, it is considered that the Client agrees to the wording of the Terms.

These Terms and Conditions have been drawn up in accordance with the laws and regulations of Latvia.

9. Settlement of disputes

In cases not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall settle all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute is not resolved by negotiation or correspondence, the Parties will settle the dispute in the court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre or to the court of the Republic of Latvia.

The buyer also has the right to apply to the European Union dispute resolution bodies.

The parties are released from the liability specified in these Terms if their execution is impossible due to circumstances caused by force majeure.

This document was last updated on March 18th, 2024.