Terms and Conditions

1. General information

The owner of this website is LLC "Tina Tin" (further  - Tina Tin, We, Seller) (registration number 50203296861, legal address Tirgus iela 2, Pāvilosta, LV-3466, Latvia). All content published on this website is the property of LLC "Tina Tin". All rights reserved.

These terms apply to your use of this website and all transactions you entered into with LLC “Tina Tin”.

By using this website, you (further - Customer, You) confirm that you have read and agree to the following terms and conditions.

2. Protection of personal data

We process only those personal data that the buyer has entered when ordering goods or services (name, surname, phone number, address, e-mail address) and when applying for news (e-mail address).

We are committed to protecting your privacy. All information obtained from individual customers is used only by authorized employees of the Company who need this information to provide the service or to ensure the sale of the product. We may transfer personal data only to the delivery service of our choice to ensure the delivery of the goods and to the relevant public authorities in accordance with the relevant legislation.

By indicating his personal data, the Customer agrees that in the future important notifications about the payment and delivery of his orders will be sent to the e-mail address specified by him.

If you have expressly agreed to receive our marketing communications, including newsletters (you have given your consent by entering your e-mail address or by making a note about the receipt of news at the time of placing the order), we may contact you by sending information about our services and the latest offers. The client has the opportunity to unsubscribe from marketing communications.

3. Description of goods and services

The description of the goods, their photos, prices and specifications are available to the Customer on the Site. Product descriptions and images are general and are not unambiguously exhaustive. The Seller reserves the right to make changes to the product descriptions without informing the Customer separately.

The information materials placed on the site cannot fully reflect the characteristics of the product (including the color tone, dimensions, technical characteristics, shape). Before placing an Order, the Customer has the right to contact the Seller with clarification of the product details. If the Customer has not turned to the Seller for detailed explanations, it shall be considered that the Customer has not encountered doubts about the characteristics of the product when placing the order.

4. Ordering

The right to purchase goods and order services on the website is granted to a legally capable natural person who has reached the age of majority and whose actions are not restricted by a court order; to a minor with the consent of their parents or guardians, except in cases where the minor uses their own income; to a legal entity; as well as to authorized representatives of all the aforementioned persons.

When placing an order and purchasing the Goods offered on the website, the recipient provides the following information: first name, last name, delivery address, contact phone number, email address, and, if necessary, a billing address (for deliveries within the Baltic States). After the order is placed, information about the Order status is sent to the Client’s email address. When the status of the order changes, the Client is sent additional information indicating the stage of processing of the Client’s order.

An individual order for a Service selected by the Client is оформed based on the wording of the offer agreed upon in mutual email correspondence between the Client and the Company, after which the Client is sent a prepayment invoice.

After the order is placed, information about the Order status is sent to the Client’s specified email address. When the order status changes, the Client is sent additional information about the stage of processing of the Client’s order.

After payment of the order, information about the Payment status is sent to the Client’s specified email address.

The order fulfillment period for goods available on the website is 1–3 business days (during this time, the order is handed over to the delivery service). The fulfillment period for individual orders is determined by agreement with the Client.

5. Terms of the payments

All transactions with all countries are conducted in euros (EUR). Unless stated otherwise, VAT is included in the displayed product prices. Prices are subject to change. The Client undertakes to pay the product price, delivery costs, and applicable taxes.

Payments on the website can be made using Visa, MasterCard, American Express, and Revolut bank cards. Payments can also be made via online banking using the Citadele MultiLink online banking payment system. Payment for an order may also be made by bank transfer from any bank (except banks located in countries subject to sanctions).

The fee for delivery services depends on the delivery address, as well as the weight and size of the goods. Delivery costs are displayed before order confirmation or, in the case of an individual order, are agreed upon with the Company. The Seller has the right to change delivery fees.

Goods are delivered only after full payment has been received or upon presentation of proof of payment execution (bank statement).

The Seller retains ownership of all goods until the Client has paid for them in full.

Any other costs related to the delivery of goods after the Company has sent the ordered goods to the Client shall be borne by the Client.

6. Delivery

The goods ordered by the customer are packed accordingly.

If the Company provides it on the site, then the buyer can choose the method of delivery of the goods on the site. Possible methods of delivery of goods are indicated on the website in the shopping cart.  

The customer, choosing the service of delivery of goods, undertakes to provide the exact delivery address.

The goods may be delivered by the Company's representative himself or his authorized representative.

The customer undertakes to receive the goods himself personally. In those cases where he cannot do it himself, but he has not contacted the Company or the Company's authorized delivery service provider, the Buyer has no right to bring claims against the Company.

The time of delivery of goods is starting from 2 days in the Baltic States. Outside the Baltic States, the delivery time of goods can vary dramatically. The delivery time is communicated to each customer individually by sending an e-mail to him.

If goods and services with different delivery times are combined into one order, then the longest delivery period will be applied to the order.

Upon receipt of the order through the delivery service authorized by the company, the customer confirms the receipt of the goods in the manner specified by the delivery service.

Upon receiving the order directly from the Company's representative, the customer must confirm the receipt of the goods by signing an invoice, bill of lading or other shipment, service document. When the buyer signs the invoice, bill of lading or other shipment, the service document must confirm that the parcel has been received in good condition, without external defects (defects that can be seen when evaluating the product visually, as the triggers may be something else, but not the production process).

If the customer does not accept his parcel within the specified term, the parcel is delivered back to the Company.

In cases where the Product has not been delivered to the Customer due to the fault of the employees of the delivery service at the time of delivery, the Seller shall reimburse the Customer for the value of the paid goods and delivery only after the Seller has received a confirmation of loss or compensation from the delivery service service.

The risk of accidental damage to the product via loss passes to the Buyer at the moment when the Buyer receives the Order.

7. Rights of withdrawal

Any product purchased on the Website may be returned within 14 days from the date of delivery by submitting a written notice to the email address [email protected], indicating the order number, product name or code, quantity, and the reason for return (optional). The withdrawal form is available here. Please complete the Product Return Notification here.

The right of withdrawal does not apply if the Client is a legal entity, or if the product is manufactured according to the Buyer’s individual order as a customized Service provided by the Company to the Buyer. In cases where the Buyer has requested modifications to the products and they are manufactured according to an individual order, the Seller does not accept returns or exchanges (Cabinet Regulation No. 255, Clause 22), except in cases where the received product has defects resulting from the manufacturing process.

When returning a product, it must be in its original packaging. When exercising the right of withdrawal, the Client is responsible for any use of the product that exceeds what is necessary to inspect the product. The Client is also responsible for any reduction in the product’s value, quality, or safety resulting from use that is incompatible with the principle of good faith during the withdrawal period.

The product must be returned in the same set/configuration in which it was received by the Client.

When returning a product, proof of purchase must be provided.

The Seller has the right to refuse acceptance of returned products if the return conditions are not complied with.

The Buyer bears the costs of returning/delivering the product in accordance with the shipping costs, except in cases where the reason for the return is that the product does not correspond to the order (for example, an incorrect or damaged product).

A refund for a returned product will be made using the same payment method that the Client used for the transaction, within 14 days from the date the Company has received the returned product.

If the Buyer discovers that the shipment is damaged (crumpled, torn, wet, or otherwise externally damaged) or that the product has incorrect contents, the Buyer must inform the Company or make a note on the invoice, delivery note, or other shipment document. The Buyer must prepare a free-form report describing the shipment or product damage and submit it to the Company by sending it to the Company’s email address or delivering it in person. If the Buyer fails to do so, the Company shall be released from liability towards the Buyer for damage to the product or packaging, unless the damage is caused by the manufacturing process or a product assembly error that could not be detected by external inspection.

In cases where, upon receipt of the goods, the Client notices that the shipment does not contain the correct product or that the product is of an incorrect size, color, or has other discrepancies, the Client must immediately inform the Company, providing both a description of the discrepancy and photographic evidence.

8. Changes and amendments

The Company reserves the right to amend this agreement or the terms and conditions with respect to the Website or Services at any time that take effect after an updated version of this Agreement is published on the Website. When this is done, the date of the new version will be restored at the bottom of this page. Your continued use of the Site after such changes constitutes your acceptance of such changes.

If the client does not agree with our Terms or their adjustments, the Customer has the right to refuse them, provided that the Customer loses the right to use the services of the Site and the Company.

If the Client, according to the wording of the Terms, continues to use the website and the Company's services, it is considered that the Client agrees to the wording of the Terms.

These Terms and Conditions have been drawn up in accordance with the laws and regulations of Latvia.

9. Settlement of disputes

In cases not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall settle all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute is not resolved by negotiation or correspondence, the Parties will settle the dispute in the court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre or to the court of the Republic of Latvia.

The buyer also has the right to apply to the European Union dispute resolution bodies.

The parties are released from the liability specified in these Terms if their execution is impossible due to circumstances caused by force majeure.

This document was last updated on January 19th, 2026.